Because each Margo Morrison New York piece is made to order, please make sure you know everything about your item before you purchase it. We have an exchange only policy within 7 days after receiving your order. All exchanges must be accompanied by an RMA number. To receive your RMA number, call us at 212.496.2823 and we will issue one. Sorry, we are unable to accept any packages without an RMA number. All shipments must be sent via UPS or FedEx. Please insure for full value. We cannot take responsibility for any packages that are not insured at full value. Click here